The index button is simply all the accounts that is assigned to the collector…with an exception. This button is selected by default when a collector logs in.
The only time that this button will not bring up all the accounts assigned to the logged in collector is when an account’s claim status has been set to CLOSED. This prevents collectors from needing to traverse older closed accounts in order to get to open claim ones.
Like all buttons in Collections MAX this button orders accounts by their last worked date so the oldest accounts are always shown first enabling your collectors to work accounts more efficiently.