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Mon, April 16th 7:00 AM
**Collections MAX Version 4 Released!

The Decca Software Company is proud to announce the release of Version 4 (V4) of our debt collection system. This was a culmination of 2.5 years of work and it definitely was worth the effort.

There are two dates you need to be aware of:
May 15, 2018 – is the date that USA Epay (our current credit card processing gateway) is changing over to TLS 1.2 which is a high strength SSL cypher. Version 3 WILL NOT BE ABLE to process credit cards after that date. So anybody who is processing credit cards using the software MUST update all software to version 4 in order to continue to process credit cards through the system by this date.

September 1, 2018 – is the date that Collections MAX Version 3 will expire. We must comply with PCI mandates that version 3 is not capable doing. After this date Version 3 software will no longer work.

In version 4 Windows XP and Windows Vista is not supported . The software will only support Windows 7 to Windows 10 and Microsoft Server versions of Windows Server 2008 R2 to Windows Server 2016.

In order to update your system to Version 4 you need to do the following.

1. Please backup your database using a MySQL backup tool like MySQL Workbench or other one click tools that you can find online. You only need to backup the collectionsmax database. There are plenty of tutorials online on how to backup a MySQL database….even on Youtube.

2. Also please disable any and all triggers or stored procedures that might break the update. If your database is NOT A STOCK VERSION 3 DATABASE please consider installing a stock version3 database and using a MySQL diff tool to make the changes needed to get the database to a stock one.

3. Download our V3 to V4 updater utility from this link here: https://s3.amazonaws.com/CollectionsMAXDownloads/products/collectionsmax/V4/Setup_Database_Updater-V3-toV4.V4.0.4.exe.
You can also find the V3 to V4 updater in our NEW WEBSITE in the Downloads / Utilities section or the downloads section of collectionsmaxlicenses.com

4. If your database is hosted online please upload the utility to the server itself and run it (unless the operating system is older than server 2008 r2). Run the utility regardless.

5. It could take up to 20 minutes for the update to run on some really large databases. This update adds significant performance indexes which are now used in the system.

6. If your update fails you can restore the database (that you backed up) and submit a ticket to our support. The V3 to V4 updater has a built in debugger that will help identify the problem.

7. You can uninstall version 3 software and then install all version 4 software. They will use the same license on the computer. A note to techs….you can have the Update Utility V3 and V4 both installed on the same computer. The new installer creates a Decca Software Company folder for programs where the old installers did not. Please also remember to update Collections MAX Scheduler.
I have a patch available for the Client Access Module. Anybody who has a valid license to the module can request a patch for it that will work for the version 4 upgrade.
There are new icons for all our programs.

I want to thank both our consultants Dan Chamorro and Al Coston for their support during this time.

The new website has an easier ordering system and a shopping cart. We changed our main payment processor from Blue Snap to Stripe to make it a little easier to get orders approved. The portal at collectionsmaxlicenses.com will still use the Blue Snap payment processor until I can find enough time to change that over as well.

I am currently working on the documentation to version 4 and new videos. They will be posted online in the coming weeks.

Below is a change log to give you some insight on what this update does. I hope you enjoy this as much as I enjoyed building it for you.

Respectfully,

Frank Coukos
Senior Software Engineer and President
Decca Software Company

Collections MAX Version 4
—————————————–
######################## All Releases #################################################

Full screen support
High resolution monitor support.
Partial support for multiple monitors.
Errors and stacktraces are automatically sent to sentry.io for additional processing.

Pro and Admin have 2 screen size modes.
Default mode is full screen. Clicking the middle button on the top right of the main screen will set the program back to original size mode.

######################## Collections MAX Professional V4 ##################################

Beeper Number has been changed to Alternate Phone
Delinquency Date field added to system. Can be seen in M button (media file screen)
Birthdate field displays age of debtor if a date is found.
Timer displays how long the collector has been on the account.

Custom tab phone number type added

Browser tab old google searches removed.

### SEARCH ####

No More ALL search. There are now categories to search from. This helps reduce the load on systems.
ALl search was causing too many issues on large installations.

Delete phone number utility button to remove phone numbers system wide.
Faster log access due to forced indexes. System should be snappier moving between accounts.

Pending payments are encrypted at rest per new PCI compliance rules. The software can decrypt them in memory and process them or you can run a report in Admin / Payments / report to see the decrypted values.

Check routing numbers verified with database API from the internet (Routingnumbers.info)

New screenpop mode. This mode does not require a button to be pushed prior to starting screen pop mode. It will simply bring up the last account popped on the dialer. It is the best mode to use with dialers like TMAX.

New integrated click to dial setup system (settings). Uses Web URI’s for easy connection to soft phones. Can use Skype, tel, phone, and custom uri’s for integration.

New Atlas voice mail drop integration on cell phone field (in settings / click to dial)

Email can be sent using templates. Requires permissions to be setup in Administrator and email templates created in Letters and Emails in Admin as well.

Auto update system checks server every 5 days or can be manually invoked from the Programs menu.

#############################################################################################

################### Collections MAX Administrator ##########################################

### Payments ###

Payments can be marked as DECLINED
Email can be setup and Email receipts can be created in Letters and Email.
Ability to automatically email receipts on Post.
Fee Manager with fee settings so you do not have to split fees with your client. You can bill them for these fees instead.
Ability to reconcile reversed payments from a past date so they show up on current remittance reports.
The report button and the view button will decrypt any encrypted payment information up until the account has been posted.
Victory Payments ACH verify integration.

### LETTERS AND EMAIL ###

In Scheduled letters you can bypass scheduling letters for accounts that already had an email sent out to them.
Mail Merge and Export to Excel does not require Microsoft Office.
You can create email templates for the system and insert database fields easily. The TEST button populates the fields with random test data.
Pdf converter to convert your mail merge files to pdf. Microsoft Word is only needed to setup the mail merge fields.

### Assign Work ###

Dupes Scanner will prevent accounts that are tied together to be assigned to different collectors. The rule is the oldest account of the two will go to that collector.

### Import Accounts ####

Delinquency Date is in the Misc tab
New driver coded to deal with file names. New driver is used by default. Ability to revert to old driver.
When loading the file you have the ability to remove any blank trailing lines from the csv file automatically.

### Import CSV Data File ###

Ability to automate importing. When you go to import to database you can have the software move to the next screen automatically, close out Administrator and even email you when the import is complete.
New driver from Import mapping utility. Ability to revert to old driver.
Software will not allow you to import a csv file that has been opened in Excel. This causes MySQL date time errors so we blocked it.
Software will use step 4 of 5 to put all custom fields phone numbers in the phone log IF the fields are marked as a phone number in Utilities / Custom Collector Screen.

### REPORTS ####

Reports are now downloaded from the website directly.
Reports have been setup for future custom reporting with Collections MAX Administrator Enterprise
Reports take 5-10 seconds to load. You can now export reports directly to EXCEL and other formats.
Posted Remittance between Dates report modified to include fees.
Other fees list report created in Clients tab. This list breaks down the fees if using that feature in Admin / payments.

### UTILITIES ###

Routing # database fixed. It is now used as a backup in case the API goes down.
Backup and Restore Database Utility. Optional encryption / decryption for backups.
Rescue Center has been moved to Utilities.

Email Setup in Settings.
Victory Payment Integration setup

### CLIENTS AND PORTFOLIOS ###

You can change both the client and the portfolio name

### COLLECTORS AND MANAGERS ###

Managers need permissions setup before they can login.
You can control which areas managers can use in the Administrator.

Collector permissions can restrict accounts being pulled up in Search that is only assigned to them.
Pool mode allows accounts not assigned to be auto assigned to collector if payment is taken.
Email setup is part of the permissions system.

### DASHBOARDS ###

2 NEW Dashboards. 1 for the root user. And 1 for a manager that logs in. The manager dashboard will have data on all collectors assigned to him.
The root user gets a breakdown of the payments received.

### EXPORT ACCOUNTS ###

New TCN Dialer Integration.
Ability to export accounts quickly without EXCEL.
Ability to Export basic payment data quickly without EXCEL.

################### Collections MAX Scheduler ##########################################

In settings you can enable encryption of your backups.

You can also add email settings to have the scheduler email you when the backup is finished or if there is an error.

################### Collections MAX Client Access ##########################################

Patch to fix log for V4 available upon request with verified proof or purchase.

################### Collections MAX Update Utility ##########################################

Removed Custom fields to phone log utility as it is now integrated into Collections MAX Administrator (step 4 of 5)
Added Documents and Skip Info Utility. Import pdf, Microsoft Word, data, and text files in a batch. This tool makes it easy to attach media to your debtor’s accounts.

 



 

 

Wed, January 24th 8:15 AM

** Collections MAX January Newsletter
————————————————————
Dear Collections MAX user,

In or around April of 2018 we plan to release Version 4 of our system. This newsletter is to inform you about some important changes for the upcoming version.

Version 4 System Requirements
Version 4 will NOT SUPPORT Windows XP or Windows Vista. This is because the .net framework the new version uses is not supported on those outdated operating systems. So if you are using those operating systems please plan to upgrade. The software will support Windows 7, 8.1, and Windows 10.

Version 4 will also NOT SUPPORT Windows Server versions BELOW Windows Server 2008 R2. Again this is due to the .net framework. You will still be able to install the database on the older server operating systems but you won’t be able to run the software on it.

The reason we had to change the .net framework in version 4 is because the current software does not support TLS 1.2 that is being mandated by the PCI Data Security Council which goes into effect for everybody June 2018. USA EPAY will be changing over to TLS 1.2 (a stronger encryption protocol) on May 15, 2018. Anybody who processes payments using our software will need to change over to Version 4 before May 15, 2018. Version 4 with the upgraded framework fully supports TLS 1.2

Users that do not process payments through our system can wait until September 1, 2018 to upgrade.

End of life support for version3 and below
End of life for all versions below version 4 will be on September 1, 2018. We will be dropping support for older encryption ciphers on our websites in order to stay compliant which the current software does not support. Version 3 will stop working because it will no longer have the ability to communicate with our servers for license checks…etc.

Compatibility
Version 4 software is NOT COMPATIBLE with a Version 3 database. There were too many changes to the database schema and other tables was added. We have a Utility tool that makes it easy to upgrade to Version4 that you will simply run on your system.

New website coming!
A new modern website will be up in a few weeks. We are planning to drop Bluesnap as the main payment processor and integrate a Fast Spring store.

No more paid training will be offered
We are doing away with the paid training that is currently listed on the prices page of our website and I will be posting a ton of instructional videos on You tube which can be pulled up from a menu inside Collections MAX Administrator and on the new website.

Designed for Windows 10
Most users might not know but the original software and the software you are currently using was designed for Windows XP. Version 4 is designed for modern systems like Windows 10.

More to come
I will be sending out another newsletter in a few weeks after our beta test when the new software is ready…. so please stay tuned!

Respectfully,

Frank Coukos
Senior Software Engineer and President
Decca Software Company