Description
Collections MAX Payment Portal
Let debtors pay online, on your own domain, even when your office is closed.
Give debtors a simple place to log in, see their balance and pay by credit card or check, 24 hours a day, seven days a week. It’s plug and play with Collections MAX, so payments go straight into your database with no one on the phone.
- $75/month
- Credit cards & eChecks
- Your domain or ours
- Free SSL certificate
- Light & dark modes
Why agencies choose the Payment Portal
How much are you missing when your office is closed?
Not every debtor wants to pick up the phone, and not every debtor can call during business hours. The Payment Portal lets them resolve a balance on their own, whenever they’re ready, and can increase your recovery rates by up to 30%.
Open 24 hours a day
Accept payments day and night, seven days a week, including weekends and holidays, without any human intervention.
Your domain, not your software company’s
Run it at payments.yourdomain.com or yourbusiness.collectionsmaxcloud.com. Debtors stay with your agency instead of being sent to someone else’s website.
Plug and play with Collections MAX
The portal works from your Collections MAX database, so debtors see updated balances in real time and their payments land right where you already work.
Works on any device
It’s fully responsive, so it works great on cell phones, tablets and desktop computers.
See it in action
Watch the Payment Portal demo.
The debtor experience
Log in, check the balance, make a payment.
Debtors don’t need an account or a password to remember. They use details from their Collections MAX account, see exactly what they owe and pay in a few clicks.
- Three login choices: File Number + Account Number, File Number + Last 4 of SSN, or Account Number + Last 4 of SSN
- Up-to-date balance on the account screen as soon as they log in
- Pay by credit card or check with one click from the account screen
- A review step before every payment is submitted
- Your company name at the top of every page
The login screen, shown with File Number + Last 4 of SSN
Account details: you choose what shows, and debtors confirm their email and phone
Payment history: debtors can edit or cancel pending payments, if you allow it
Payment arrangements
Debtors set up their own payment plans.
A debtor who can’t pay it all today doesn’t have to wait for a collector. Full payment arrangements are built right into the payment form.
- Same-day and post-dated payments, scheduled by the debtor
- Add Another Payment builds a full arrangement on one screen
- Live totals show the amount scheduled and what will remain
- Never more than the balance: new and pending payments are checked against what’s owed
- Minimum payments that you set for credit cards and for checks
Scheduling credit card payments
Check payments: the same scheduling, with check numbers
Payment modes
Take cards and checks your way.
Choose one mode for credit cards and one for checks, then enter your API keys, like the source key and PIN for USAePay. If you don’t accept one of them, disable it and that option won’t appear to debtors.
USAePay
Credit card payments are processed directly through your USAePay gateway.
Authorize.NET
Credit card payments are processed directly through your Authorize.NET gateway.
NMI
Credit card payments are processed directly through your NMI gateway.
Usio
Credit card or pinless debit payments are processed directly through your Usio gateway.
Decca Payments eChecks
Check payments are processed through the Decca Payments eCheck system.
Capture
Card or check payments are stored in your database for later processing. Compatible with virtually any payment gateway.
Emails & account updates
Everyone stays informed, and the account stays up to date.
Debtors get a receipt, your office gets a notification and Collections MAX gets the details, all without anyone keying them in.
Debtor receipts: confirm the payment and any scheduled dates
Agency notifications: tell your office about every payment
Contact Us: debtors can send your agency a message from the portal
Contact emails: arrive in your inbox, ready to reply to
Notes on the account
The portal notates the account for you, so your collectors can see what happened.
Fresh contact details
Phone numbers and email addresses entered by the debtor update the account automatically.
Status changes
Choose to change the status of the account when a payment is made.
SecureLink
Send a link, and they’re already logged in.
With the latest versions of Collections MAX Professional or Remote Collector, you can generate a one-time link for a debtor and send it by email or text message. The link logs them straight into the portal on their own account, ready to pay.
- One-time links: each link can only be used once
- Timeout control: set the link to expire or use no expiration
- API key generation for connecting Collections MAX Professional
The SecureLink API key settings, with the key hidden for this picture
Admin console
Your portal, set up your way.
The built-in Admin console has its own login, separate from your debtors. Change an option and it takes effect immediately.
- Branding: change the color scheme, add your logo and use light or dark mode
- Footer: change or remove the Powered by Collections MAX Cloud footer
- Debtor controls: allow or disable editing and canceling pending payments, and scheduled payments
- Activity logging: log debtor activity to the account
- Account display: show or hide the file number, account number, original creditor and last 4 of SSN
- Email: use your own domain’s SMTP settings or the default email system
Choosing what debtors see in the Admin console
Brute-force protection: rate limiting, maximum attempts and lockout time
Admin account: change your login, or reset the portal’s settings
Security & pricing
Secure logins, free SSL and one simple monthly price.
- Free SSL certificate, installed and handled for you
- Brute-force protection locks out IP addresses that try too many logins
- Automatic timeout ends a debtor’s session after 30 minutes without activity
- Separate Admin login, with passwords stored as a salted hash
- Hosted on our cloud servers, so there’s nothing to install on a web server of your own
$75
a month
24/7
online payments
SSL
certificate included free
3
debtor login methods
Simple setup
Up and running in three steps.
Tell us about your setup
After purchase, you’ll receive a questionnaire about your online database and the domain you want to use.
We install it
We host the portal on our cloud servers and handle the installation and the SSL certificate.
Send debtors to your portal
Add a Make a Payment button to your website, or give debtors the portal address by letter or email.
Online database required: the portal only works with a database hosted online. If your database is in your office or at home, we offer low-cost database hosting that’s compatible with the portal.
The complete list
Everything included
For your debtors
- Credit card and check payments
- Updated balances in real time
- Same-day and post-dated payments
- Full payment arrangements
- Payment history
- Edit or cancel pending payments (optional)
- Update their mailing address
- Contact Us form
- Email receipts
- Phones, tablets and desktops
Payments & accounts
- USAePay, Authorize.NET & NMI
- Usio credit card & pinless debit
- Decca Payments eChecks
- Capture mode for cards and checks
- Minimum payments for cards and checks
- Agency payment notifications
- Automatic account notes
- Phone and email updates
- Optional status change on payment
- Windows configuration software
Branding & security
- Your domain or ours
- Free SSL certificate
- Your colors and logo
- Light & dark modes
- Change or remove the footer
- Admin console with its own login
- Three debtor login methods
- SecureLink one-time login links
- Brute-force protection
- Custom SMTP or default email
Questions
Frequently asked questions
How much does it cost?
The Payment Portal is $75 a month, and that includes hosting the portal on our cloud servers, installation and a free SSL certificate. Hosting for your database, if you need it, is a separate product.
Does my database have to be online?
Yes. The portal only works with a database hosted online. If yours is in your office or at home, we offer low-cost database hosting that’s compatible with the portal.
Which payment gateways are supported?
For credit cards: USAePay, Authorize.NET, NMI and Usio credit card or pinless debit. For checks: Decca Payments eChecks. You enter your own API keys in the portal’s settings.
What if my gateway isn’t on the list?
Use Capture mode. Payments are stored in your database for later processing, which makes it compatible with virtually any payment gateway.
Can the portal use my own domain?
Yes. We can put it on a sub-domain of your own, like payments.yourdomain.com, or on ours, like yourbusiness.collectionsmaxcloud.com.
How do debtors log in?
You choose the method: File Number + Account Number, File Number + Last 4 of SSN, or Account Number + Last 4 of SSN. You can also send a one-time SecureLink that logs them in automatically.
Can debtors set up a payment plan?
Yes. They can schedule same-day and post-dated payments and build a full payment arrangement. You can turn scheduled payments off, and you decide whether debtors can edit or cancel pending payments.
Can I make it look like my company?
Yes. Add your company name and logo, change the color scheme, choose light or dark mode, and change or remove the Powered by Collections MAX Cloud footer.
How do I manage my settings?
The Admin console handles the portal’s options, and the included Windows software, which installs on any desktop running Windows 7 or above, sets your company name, email address, phone number, payment modes and API keys in real time.
Which browsers does it support?
All major browsers except Internet Explorer, which Microsoft has retired.
Start accepting payments around the clock.
Give debtors an easy way to resolve their balances, on your own domain, even when your office is closed.
Get the Payment PortalContact us
Just $75/month.