Collections MAX Collector is the software your debt collectors will use to collect on accounts from your debtors. This is the free module and has many limitations and is not designed for production use but is used to show off the features of our paid version….Collections MAX Professional. The interface is point and click and extremely user friendly. This software is considered by many to be the easiest to use and is part of one of the most powerful debt collection software systems ever devised. Here are a list of features for Collections MAX Collector.
- Easily search through your database to bring up debtors when they call in. You can search by phone number, file number, account number, custom fields, first name, full name, last name, email address, and social security number.
- Easy one click of any white field to change account information. Blue fields require supervisor access to change.
- Buttons will turn yellow on screen when there is information behind them giving the collector a “snapshot” to see which information is available without needing them to search the screen for information.
- Easy to use next and back buttons for collectors to scroll through accounts.
- Accounts can either be worked in order (last work date) or can be cherry picked using our Inventory Viewer.
- Put accounts into virtual ques and work them.
- Powerful workby system allows collectors to work accounts by status, balance, client, client and portfolio, credit score, state, time zone, and work date.
- 60 custom fields in the custom tabs allow you to add references, alternate phone numbers, bank account information….etc.
- Integrated web browser allows the collector to pull up account information easily for skip tracing on other websites.
- Software can be used with our Screen Pop Web Service for dialer screen pops.
- Alert system lets a collector or a manager tag an alert on the account that will flash before an account is shown.
- Setting allows an Administrator to only show the last 4 digits of the debtor’s social security number.
- Time zone alert system will prompt collector not to call account if the address on the account is outside the time zone rules.
- Status system can change colors for different status names allowing collectors an easy identification method for accounts.
- Unlimited notes can be created by the collector. There is also a fast select feature for the most used notations.
- Integrated click to dial system allows you to connect this software with basically ANY soft-phone or SKYPE.
- Built in shuffle system automatically rotates accounts from the last worked date so your collectors will always be working the oldest accounts first.
- Send emails and attachments with automatically populated account data using pre-made email templates.
- *Take both checks and credit card payments. With one of our partner merchant providers you can process credit cards directly on screen and read back a confirmation number to the debtor.
- Take both one time and post dated payments.
- PCI Compliant encryption protects sensitive payment data at rest and in transit. The software uses TLS 1.2 encryption for processing credit cards.
- Software can verify routing numbers for checks in real time via API and populate banking data for collectors.
- Promises system keeps track of debtors who promise to send in payments.
- Callbacks system will automatically popup a callback notification when a callback is due. A collector can set their own callback reminders.
- As collectors work their accounts they can place the accounts in sub status’s like Good Numbers or Skips. This allows them to easily retrieve these accounts with a single click.
- NSF alert system instantly alerts your collectors to debtors that have bounced payments for fast recovery of funds.
- This software is free to use. Upgrade to our Collections MAX Professional product to eliminate all limitations with this free version.
*Requires a compatible merchant account from one of our partners.