Callbacks are reminders. These reminders are set by the collector to “call someone back” ….hence the name callbacks. This button doesn’t pull up a que like some other buttons in our system but rather it displays a seperate panel along the bottom of your screen that shows our entire call back system.
When you click this button you will see a screen like below.
When you click the Add Callback button you will create a callback reminder for the account you are currently on. You will see a screen like below.
Here we set the callback for 3pm on October 2, 2019. Clicking OK will add the callback to the system.
There are a few ways for collectors to view scheduled popups. The first is if the collector has a callback scheduled for the same day and he logs in he will see a screen like below.
Then a collector can also click the Today’s Callbacks button and see the callbacks due for that day.
When a collector gets a callback notification it will look like the screen below.