Description
Collections MAX Remote Collector
Collections MAX Professional in any web browser, with no VPN, remote desktop or installs.
Your collectors log in from Chrome, Firefox or Edge on any computer, anywhere, and get the full power of Collections MAX Professional plus built-in dialing, texting, payments and document signing. If they have a browser and an internet connection, they’re ready to work.
- From $75/month for 3 users
- Chrome, Firefox & Edge
- No VPN or remote desktop
- Free SSL & two-factor authentication
- Light & dark modes
Why agencies choose Remote Collector
Your collection floor, wherever your collectors are.
Hiring a collector in another town, working from home on a snow day or opening a second office shouldn’t mean VPNs, remote desktops and a bigger software bill. Remote Collector gives every collector the same screen from any browser, at a price that doesn’t climb with every new hire.
Work from anywhere
Collectors log in through Chrome, Firefox or Edge from any laptop or computer, anywhere. There’s no VPN, no remote desktop and no software to install.
Save money as you scale
Per-user pricing punishes growth. Our capacity-based plans cover a whole team for one monthly rate, so adding a collector doesn’t automatically mean a bigger bill.
Secure by default
Every subscription includes a free SSL certificate on your domain or ours, plus built-in two-factor authentication at no extra charge.
Works with what you have
Already running Collections MAX Professional? Remote Collector slots right in and is fully compatible with Version 5. Or run it as a completely standalone system.
The collector screen
Everything a collector needs, on one screen.
Remote Collector includes everything in Collections MAX Professional, so your team works accounts the way they already know, just in a browser.
- Work By screen puts accounts in the order you want them worked
- Built-in hotlist keeps track of possible payers
- Multiple promises set up a payment plan in one step
- Credit card and eCheck payments taken right from the account
- Media file shows additional information about the debt being collected
- Click-to-dial from the account with the built-in dialer
The account screen in light mode. Every collector can switch between light and dark.
Built for the collection floor
Know who to call next, and close the payment when they answer.
The screens your collectors live in all day, from picking the next account to setting up the payment plan.
Work By: orders accounts so collectors always know which one to work next
Hotlist: keeps possible payers in one list with your comments, ready to work
Multiple promises: set up a whole payment plan at once
Media file: additional information about the debt being collected
Search: find any account by file number, last name, Social Security number or phone
Change status: update an account’s status, and all of its duplicate accounts in one step
Dialing & communication
Call, text and email without leaving the account.
Remote Collector connects to the phone and messaging providers you already use, so every conversation starts from the account on the screen.
Built-in browser dialer
WebRTC click-to-dial right in the browser, with support for Telnyx, Twilio and SignalWire.*
Your softphone, too
Prefer a Windows softphone? Click-to-dial works with those as well, and Remote Collector is screen pop system compatible.
SMS text messaging
Text debtors from the account with Telnyx or Twilio. Setup and campaign configuration are not included.*
Email integration
Send email to debtors from inside Remote Collector.*
Know before you dial
The phone number API tells you whether a number is a landline or mobile and shows the owner’s name before you call. Telnyx and Twilio compatible.*
Easy on the eyes
Light and dark modes make long days on the phones easier on your collectors’ eyes.
Payments & reporting
Take the payment while the debtor is on the line.
- Credit card processing through USAePay, Authorize.NET or NMI
- eCheck processing, Decca Payments compatible
- Payment plans with multiple promises created in one step
- Credit reporting via MOOV Financial.
Taking a credit card payment, shown in dark mode
Documents & integrations
Paperwork and skip tracing, built in.
Document signing
Send agreements for signature through the DocuSeal integration.*
Unlimited document uploads
Attach files securely to any account, with no limit on the number of documents.
Security & pricing
Secure from the first login. Priced for the whole team.
- Free SSL certificate on our domain (yourbusiness.collectionsmaxcloud.com) or yours (remotecollector.yourdomain.com)
- Two-factor authentication with Authy or Google Authenticator, at no extra charge
- Any modern browser: Chrome, Firefox or Microsoft Edge
- Users managed in the Remote Collector Windows app, with no impact on your existing Collections MAX user count
- Capacity-based plans from 3 to 50 users, for one monthly rate
$75
a month for 3 users
3–50
users, in nine plan sizes
SSL
certificate included free
2FA
included at no extra charge
Simple setup
Up and running in three steps.
Choose your plan
Pick the maximum number of users you need, from 3 to 50. Your Remote Collector is hosted on our cloud servers.
Install the free tools
Collections MAX Administrator is free (download here), and the Remote Collector Windows app comes free with your subscription to manage your users.
Log in and collect
Your collectors open a browser, sign in with two-factor authentication and start working accounts.
Cloud-hosted only: Remote Collector is not available as an on-premise solution. For on-premise deployments, see our Windows-based software.
The complete list
Everything included
Everything in Collections MAX Professional, plus:
Access & security
- Login from Chrome, Firefox or Edge
- No VPN or remote desktop
- Free SSL on our domain or yours
- 2FA with Authy & Google Authenticator
- Light & dark modes
- Users managed in the Windows app
- No impact on your Collections MAX user count
Dialing & communication
- WebRTC click-to-dial dialer*
- Telnyx, Twilio & SignalWire support*
- Click-to-dial for Windows softphones
- Screen pop system compatible
- SMS with Telnyx & Twilio*
- Email integration*
- Phone number API: landline vs. mobile & owner name*
Payments, documents & more
- USAePay, Authorize.NET & NMI card processing
- eCheck processing (Decca Payments)
- Credit reporting via MOOV Financial
- DocuSeal document signing*
- Unlimited secure document uploads
- Collections MAX Skipper compatible*
- Fully compatible with Collections MAX Version 5
* These features require a separate account with the respective provider and may involve additional costs not included in your subscription. SMS availability for debt collection is subject to carrier regulations and is not a guaranteed service.
Questions
Frequently asked questions
Do my collectors need to install anything?
No. Collectors log in from Chrome, Firefox or Microsoft Edge on any computer with an internet connection. There’s no VPN, no remote desktop and no software to install on their machines.
How does the pricing work?
Remote Collector uses capacity-based pricing. You choose the maximum number of users you need (3, 5, 7, 10, 15, 20, 25, 35 or 50) and pay one monthly rate, starting at $75/month for 3 users. That usually costs less than paying for every user separately.
Do Remote Collector users count against my Collections MAX licenses?
No. Remote Collector users are managed in the free Remote Collector Windows app and have no impact on your existing Collections MAX user count.
Can I use it with my existing Collections MAX Professional?
Yes. Remote Collector slots right in alongside Collections MAX Professional and is fully compatible with Collections MAX Version 5. You can also use it as a completely standalone system.
Can I host it on my own server?
No. Remote Collector is cloud-hosted only. For on-premise deployments, see our Windows-based software.
How is my data kept secure?
Every subscription includes a free SSL certificate on your domain or ours, and built-in two-factor authentication with Authy or Google Authenticator at no extra charge.
Can my collectors call and text from Remote Collector?
Yes. The built-in WebRTC dialer supports Telnyx, Twilio and SignalWire, and click-to-dial also works with Windows softphones. SMS works with Telnyx and Twilio. You need your own account with the provider, and SMS setup and campaign configuration are not included. SMS availability for debt collection is subject to carrier regulations.
Which payment processors are supported?
Credit cards through USAePay, Authorize.NET and NMI, and eChecks through Decca Payments.
What do I need to get started?
The free Collections MAX Administrator and the Remote Collector Windows app, which is free with your subscription. Your collectors only need a web browser.
Put your whole team to work from anywhere.
The full power of Collections MAX Professional in any browser, with dialing, texting and payments built in.
Starting at $75/month for 3 users.