{"id":712,"date":"2018-02-23T12:42:37","date_gmt":"2018-02-23T17:42:37","guid":{"rendered":"https:\/\/www.collectionsmax.com\/?page_id=712"},"modified":"2026-02-06T12:43:42","modified_gmt":"2026-02-06T17:43:42","slug":"newsletters","status":"publish","type":"page","link":"https:\/\/www.collectionsmax.com\/index.php\/newsletters","title":{"rendered":"Newsletters"},"content":{"rendered":"

To signup for our newsletters please go to the following url: http:\/\/eepurl.com\/bJJEHn<\/a><\/span><\/p>\n

 <\/p>\n

Fri February 6, 2026 7:00 am<\/span><\/p>\n

It’s been a while since my last update \u2014 because I’ve been too busy building everything you’ve asked for. There’s a lot to cover, so grab some coffee.<\/span><\/p>\n

Here’s everything that’s new…<\/span><\/p>\n

Remote Collector \u2014 Web-Based Collections MAX<\/strong><\/span><\/p>\n

After years of development, Remote Collector is live. It’s a full web-based version of Collections MAX Professional that lets your remote collectors work accounts from any browser \u2014 no VPN, no remote desktop, no headaches.<\/span><\/p>\n

Pricing<\/strong><\/span><\/p>\n

Capacity-based instead of per-user, which saves you money as you scale.<\/span><\/p>\n

Example: 3 Users Maximum Plan \u2014 $75\/month (that’s just $25 per user)<\/span>
\nPer-user cost drops as low as $20\/month on higher capacity plans<\/span><\/p>\n

Users are counted in the Remote Collector Windows application \u2014 not Collections MAX Administrator. So this won’t interfere with any user count you already have.<\/span><\/p>\n

Features:<\/strong><\/span><\/p>\n

Access & Security<\/span>
\n– Web based \u2014 login from any modern browser (Firefox, Chrome, Edge)<\/span>
\n– 2-Factor authentication compatible (Authy, Google Authenticator)<\/span>
\n– Windows-based Remote Collector app to manage users and settings<\/span><\/p>\n

Dialing & Communication<\/span>
\n– Built-in WebRTC dialer for click to dial (Telnyx, Twilio, SignalWire)<\/span>
\n– Click to Dial functionality for Windows softphones<\/span>
\n– Screenpop system compatible<\/span>
\n– SMS text messaging compatible (Telnyx, Twilio \u2014 setup not included)<\/span>
\n– Phone number API \u2014 see who owns the number and type (landline\/mobile) before you call<\/span>
\n– Email compatible<\/span><\/p>\n

Payments & Reporting<\/span>
\n– Credit card processing (USAePay, Authorize.NET, NMI)<\/span>
\n– Decca Payments Echeck integration<\/span>
\n– Credit reporting via Switchlabs.Dev<\/span><\/p>\n

Documents & Integrations<\/span>
\n– Docuseal document signing integration<\/span>
\n– Unlimited secure document hosting \u2014 upload and attach files to any account<\/span>
\n– Compatible with Collections MAX Skipper<\/span><\/p>\n

Requirement: Database must be hosted online. On-premise servers are not supported.<\/span><\/p>\n

Here is alink so you can see it.<\/span>
\nhttps:\/\/www.collectionsmax.com\/index.php\/product\/collections-max-remote-collector<\/a><\/span><\/p>\n

Collections MAX Skipper \u2014 Skip Tracing at 68% Off<\/strong><\/span><\/p>\n

Never tell a programmer he can’t have something \ud83d\ude02<\/span><\/p>\n

A few years ago, I reached out to a popular three-letter data broker about integrating with their system. Many of my users were already paying them for skip tracing, so it seemed like a no-brainer.<\/span><\/p>\n

They said no.<\/span><\/p>\n

Their reasons? Let’s just call them… creative.<\/span><\/p>\n

Fast forward a bit \u2014 I’m about halfway through building my own solution \u2014 and guess who comes crawling back asking ME to integrate?<\/span><\/p>\n

I returned the favor. Denied.<\/span><\/p>\n

And honestly? I’m so glad I did. (You will be too.)<\/span><\/p>\n

Here’s what I discovered while building this: many data brokers are just middlemen. They’re reselling data from the same master source and slapping a premium on it.<\/span><\/p>\n

So I went straight to that source.<\/span><\/p>\n

After a lot of trial and error, I found a provider that gives me access to the same top-tier data these brokers are reselling \u2014 and I can pass it on to you at up to 68% off what you’re probably paying now.<\/span><\/p>\n

Two plans available:<\/span>
\n– $59\/month \u2014 without email verification<\/span>
\n– $95\/month \u2014 with email verification<\/span><\/p>\n

Both include 500 skips\/month. Additional skips are just 8 cents each.<\/span><\/p>\n

How it works:<\/strong><\/span><\/p>\n

This is an automated API batch system that works with Collections MAX V5 and Remote Collector. Your collector clicks a button on the account to request a skip. Every 15 minutes, the system checks the queue. Once there are 10 or more skips waiting, it uploads them for processing and pulls down any completed results. No manual batching whatsoever.<\/span><\/p>\n

What you get per debtor:<\/span>
\n– Up to 5 unpublished mobile phone numbers<\/span>
\n– Up to 3 landline numbers (published and unpublished)<\/span>
\n– Up to 5 email addresses<\/span><\/p>\n

Unlike some brokers who parse out data piece by piece… we give you the entire file.<\/span><\/p>\n

Smart features:<\/span>
\n– New data fields turn yellow so collectors can instantly see what’s new<\/span>
\n– New phone numbers automatically added to the phone log<\/span>
\n– New emails automatically noted in the collector’s log<\/span>
\n– Popup shows all new data in one easy view<\/span>
\n– AI-powered “best number to call” recommendation based on real-time usage patterns<\/span>
\n– Automatic phone type detection (landline vs. mobile)<\/span>
\n– On screen notifications when new data is available.<\/span><\/p>\n

View it online:<\/span>
\nhttps:\/\/www.collectionsmax.com\/index.php\/product\/collections-max-skipper<\/a><\/span><\/p>\n

Collections MAX Administrator V5<\/strong><\/span><\/p>\n

I tried to fix every “pain point” you’ve told me about over the years. The two biggest complaints? Import speed and lack of metrics. Both are fixed.<\/span><\/p>\n

Payments<\/span>
\n– Decca Payments Echeck integration<\/span>
\n– Added on-screen buttons to process credit cards and echecks (no more digging through menus)<\/span><\/p>\n

Letters and Email<\/span>
\n– New built-in PDF viewer<\/span>
\n– Removed old web browser control<\/span><\/p>\n

Import Accounts<\/span>
\n– NEW: Quick Import button \u2014 import directly from the import mapping utility. No need to export and reload.<\/span>
\n– 300X faster \u2014 50,000 accounts now imports in roughly 5 minutes<\/span>
\n– Updated statute of limitations dates<\/span>
\n– Old import system still available when you need more control<\/span>
\n– New CSV file fixer \u2014 fixes most format errors automatically<\/span><\/p>\n

Reporting<\/span>
\n– NEW: Built-in Metrics system \u2014 60+ metric reports for portfolios and collectors<\/span>
\n– Export to Excel, CSV, and PDF<\/span><\/p>\n

Utilities<\/span>
\n– New credit reporting with Switchlabs.Dev<\/span>
\n– Backup & Restore now handles databases over 2GB (chunked file system splits by table)<\/span>
\n– Rescue Center updates: Database cleaner removes orphaned accounts, option to disable Statute of Limitations warnings<\/span><\/p>\n

Clients and Portfolios<\/span>
\n– Super fast portfolio deletion<\/span><\/p>\n

Collectors and Managers<\/span>
\n– New permission settings for Collections MAX Skipper<\/span><\/p>\n

Export Accounts<\/span>
\n– Export phone log by collector or entire database (CSV)<\/span>
\n– Export portfolios to Excel or CSV<\/span>
\n– Auto-prompts CSV for exports over 50,000 rows to prevent memory timeouts<\/span>
\n– Option to filter portfolios by state<\/span><\/p>\n

A note on licensing:<\/strong><\/span><\/p>\n

There’s a licensing change in Collections MAX Administrator V5 that may affect some users. In previous versions, you could add custom tables or stored procedures to the collectionsmax database. In V5, this now requires a commercial license \u2014 the software itself is still FREE for normal users.<\/span><\/p>\n

– Vendor Commercial License<\/u> \u2014 Required if you sell or lease an integration that uses custom tables\/stored procedures. Renewed yearly. Competitors to Collections MAX will not be accepted.<\/span>
\n– Agency Commercial License<\/u> \u2014 Required if you have an in-house integration with custom tables\/stored procedures that won’t be sold to others. Renewed yearly.<\/span><\/p>\n

Here is a blog post that goes over licensing as well as options if you or a vendor that you are using is affected.<\/span>
\nhttps:\/\/www.collectionsmax.com\/index.php\/collections-max-administrator-v5-licensing-changes<\/a><\/span><\/p>\n

Collections MAX Professional V5<\/strong><\/span><\/p>\n

Not as many updates here, but a few important ones:<\/span><\/p>\n

– Removed the web browser control \u2014 found a better way to handle click to dial<\/span>
\n– Decca Payments Echeck integration<\/span>
\n– Fixed bugs in scheduling payments<\/span>
\n– Collections MAX Skipper and Email Verification integration<\/span>
\n– Updated BIN and Routing Number databases<\/span>
\n– New built-in PDF viewer for email<\/span><\/p>\n

Honorable Mention: Database Installation Wizard V5<\/strong><\/span><\/p>\n

– Checks for supported MySQL\/MariaDB versions before installation<\/span>
\n– Denies installation on unsupported versions<\/span>
\n– 25X faster import of initial routing number database<\/span>
\n– Fixed bug in creating databases remotely<\/span><\/p>\n

What’s Next?<\/strong><\/span><\/p>\n

Documentation and videos are coming \u2014 I know it’s lacking right now for this new release. I’m also planning major updates to the payment portal (that’ll take a few months), and then I’ll tackle the Update Utility to give it the same speed boost as Quick Import.<\/span><\/p>\n

Thanks for sticking with Collections MAX. I couldn’t do this without you \u2014 and the best is still ahead.<\/span><\/p>\n

Respectfully,<\/span><\/p>\n

Frank Coukos<\/span>
\nPresident and Senior Software Engineer<\/span>
\nDecca Software Company LLC<\/span><\/p>\n

 <\/p>\n

 <\/p>\n

Fri September 20, 2024 6:00 am<\/span><\/p>\n

Why doesn’t Collections MAX have a built in dialer?<\/strong><\/span><\/h1>\n

\u00a0\u00a0\u00a0\u00a0 So recently I have had a bunch of calls from businesses looking for debt collection software that has a built in dialer that allows click to dial.\u00a0 Below I will answer this question of why our software doesn’t have a dialer and how I saved a company thousands of dollars a month because we don’t.<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0 I had a company contact me a few weeks ago who wanted to setup a Q & A meeting about the capabilities of our software.\u00a0 As we were talking on the phone the CEO of the company stated that one of the most important things they were looking for in their debt collection software was for their agents to have click to dial capability so that they can have a much higher contact rate than manually dialing the phone.<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0 When they asked me if Collections MAX Professional has a built in SIP dialer for click to dial I told them the truth and responed with a “NO” and they quickly and politely ended the call without letting me explain myself.<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0 A few days went by and I sent the owner an email and asked him if he had settled on a system.\u00a0 He said that he did and that it had a built in SIP dialer that gave his agents the click to dial ability that he desired.\u00a0 I asked him how much this was going to cost him and he replied “roughly $1,000 a month for 20 agents and we expect to double that number in six months”.\u00a0 So I asked him what softphone he is currently using and he replied “Ring Central”.\u00a0 I then sent him detailed instructions on how to setup the Ring Central softphone for Collections MAX Professional (or almost any other softphone for that matter) and within the hour I had an order for 20 licenses.\u00a0 I also got an email from him thanking me for saving him so much money.<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0 It then dawned on me that my users might not know exactly how to setup click to dial in Collections MAX Professional so I created a blog post on the following web page that shows you the exact steps needed.\u00a0 These steps can be adapted for most softphones even when the example in the below link is for Ring Central.<\/span><\/p>\n

https:\/\/www.collectionsmax.com\/index.php\/how-to-setup-collections-max-collector-or-professional-for-click-to-dial-using-ring-central<\/a><\/span><\/strong><\/p>\n

\u00a0\u00a0\u00a0\u00a0\u00a0 So to answer the question “Why doesn’t Collections MAX have a built in dialer?” it is simple…it doesn’t need one.\u00a0 The software easily communicates with existing softphones for click to dial.<\/strong><\/span><\/p>\n

\u00a0 I hope that this email helps any user that needs to setup their softphone for click to dial or an agency that has moved on from our software sees the benefit of not needing to pay extra for something when you already have it.<\/span><\/p>\n

Respectfully,<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Frank C. Coukos<\/span>
\nPreseident and Senior Software Engineer<\/span>
\nDecca Software Company<\/span><\/p>\n

 <\/p>\n

\n

Tue September 17, 2024 6:30 am<\/span><\/p>\n

Collections MAX Administrator V4.3.0 Released<\/strong><\/span><\/h1>\n

Collections MAX Administrator V4.3.0 has just been released.\u00a0 Here are the changes \/ improvements that were made in this new version.<\/span><\/p>\n