{"id":2039,"date":"2018-11-28T12:01:09","date_gmt":"2018-11-28T17:01:09","guid":{"rendered":"https:\/\/www.collectionsmax.com\/?page_id=2039"},"modified":"2026-01-09T11:37:15","modified_gmt":"2026-01-09T16:37:15","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.collectionsmax.com\/index.php\/troubleshooting","title":{"rendered":"Troubleshooting"},"content":{"rendered":"

Problem:<\/strong> \u00a0 Collections MAX fails to start.<\/span><\/p>\n

Solution
\n<\/strong><\/span><\/p>\n

1.\u00a0 First try to uninstall the software from either the start menu or the control panel.\u00a0 Then download the software and reinstall.<\/span><\/p>\n

The free components of Collections MAX like Collections MAX Administrator, Scheduler, or Collector can be found in our <\/span>downloads<\/a> page.\u00a0 The paid versions of our software like Collections MAX Professional or Collections MAX Update Utility can be found on our portal website at <\/span>collectionsmaxlicenses.com<\/a>.<\/span><\/p>\n

2.\u00a0 Try temporarily disabling your Anti Virus Software.\u00a0 Then try running the program.\u00a0 If the software runs you will need to make an exception in your Anti Virus software for the program.\u00a0 If you are using an anti virus program like WebRoot you will need to disable their Active Shield feature as this injects a program into our process space and causes our software to terminate.<\/span><\/p>\n

3.\u00a0 Disable DEP (Data Execution Prevention) on Windows or make an exception.\u00a0 Data Execution Prevention sometimes inteferes with our software in locked down corporate environments.\u00a0 There are a few ways that you can disable or add an exception for our programs.\u00a0 \u00a0Please visit the website below for more information about making exceptions to DEP or only having it on for Windows processes.<\/span><\/p>\n

https:\/\/thegeekpage.com\/how-to-enable-or-disable-data-execution-prevention-dep-on-windows-10-11\/<\/span><\/a><\/span><\/p>\n

4.\u00a0 Defrag your hard disk.\u00a0 Sometimes if the hard disk is extremely fragmented it cannot read the assembly correctly and will cause the software to crash and display the errors in a pop up box.\u00a0 If this happens either use Windows own disk defragmenter or download the Iobit Smart Defrag from the internet and use the slowest Defrag and Prioritize option.<\/span><\/p>\n

5.\u00a0 Do a System Restore.\u00a0 Sometimes Windows updates can cause the software to crash.\u00a0 Do a system restore to a restore point when the software was working correctly.\u00a0 You can find information online about how to do a system restore for your version of\u00a0 Windows using Google.<\/span><\/p>\n

\n

Problem:<\/strong>\u00a0\u00a0 Collections MAX closes abruptly after login or flashes on the screen.<\/span><\/p>\n

Most Likely Cause:<\/strong>\u00a0 You are missing important Windows Updates or the .NET Framework is corrupt.
\n<\/span><\/p>\n

In most cases, these errors can be easily avoided by installing Important Windows Updates.<\/span><\/p>\n

    \n
  1. Open Windows Update. From Start menu, type “Windows Update,” or open Control Panel\\System and Security\\Windows Update.<\/span><\/li>\n
  2. Click “Check for Updates” on the left.<\/span><\/li>\n
  3. Install all Important Updates and reboot.<\/span><\/li>\n
  4. Please repeat Steps 1-3 until all Important Updates are installed. If you have not installed Windows Updates recently, you may have several consecutive updates ready. Specifically, Collections MAX requires the Microsoft .NET Framework 4.6.1<\/span><\/li>\n<\/ol>\n

    Retry the program to see if this repaired the issue. If it did not, or you received an error, please proceed.<\/span><\/strong><\/p>\n

    Before proceeding you will want to see the actual cause of why the program was terminated.\u00a0 This is done using Windows Event Viewer.<\/span><\/p>\n

    If you have errors that relate to mscorlib.dll or kernelbase.dll 99% of the time those are .net framework errors.<\/span><\/p>\n

    Here is a tutorial for using the Window Event Viewer.<\/span><\/p>\n

    https:\/\/www.bleepingcomputer.com\/forums\/t\/40108\/how-to-use-event-viewer\/<\/a><\/p>\n

    Framework errors occurs when Microsoft’s .NET Framework is unable to be installed or updated, usually due to a corrupt file or setting in a previously installed version of the Framework.<\/span>
    \nOur software requires the Microsoft .NET Framework, which is developed, serviced and supported by Microsoft, so issues with .NET may prevent Collections MAX from installing or operating correctly.\u00a0 For your convenience, we have collected some of Microsoft’s basic troubleshooting steps below.<\/span><\/p>\n

     <\/p>\n

    You received a\u00a0 System.Management Exception<\/strong><\/span><\/p>\n

    Example: at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)<\/span><\/p>\n

    Most likely Windows WMI is corrupted.\u00a0 Below are links that will point you in the right direction for fixing it.\u00a0 You can also try to do a System Restore.<\/span><\/p>\n

    https:\/\/www.thewindowsclub.com\/how-to-repair-or-rebuild-the-wmi-repository-on-windows-10<\/a><\/p>\n

    https:\/\/www.virtuallyboring.com\/microsoft-wmi-invalid-class-error-0x80041010\/<\/a><\/p>\n

     <\/p>\n

    Clear the Auto Update Cache<\/span><\/strong><\/p>\n

    Run the following commands in an Administrator command prompt on the machine.\u00a0 Then uninstall the Collections MAX software, reboot the machine and reinstall it.<\/span><\/p>\n

    Please note:\u00a0 Make sure these commands are run one at a time.\u00a0 Hit enter after each command and make sure they are run in an Adminstrator command prompt.\u00a0 Usually the first command will not show any notification after the cache is cleared.\u00a0 The second command might say “The system cannot find the file specified”.\u00a0 This is normal too as we have two different versions of the Auto Update system.<\/span><\/p>\n

    rmdir \/s \/q \"%userprofile%\\wc\"\r\n\r\nrmdir \/s \/q \"%userprofile%\\wc\"rmdir \/s \/q \"%appdata%\\wyUpdate AU\"\r\n\r\n<\/span><\/pre>\n
     <\/p>\n
    If these steps do not resolve the issue, please <\/span>contact Microsoft<\/a> for further assistance with this issue.<\/span><\/p>\n
    Repairing .NET<\/span><\/h4>\n
    Microsoft recommends using these steps to repair problems in the .NET Framework before attempting any further troubleshooting.<\/span><\/p>\n
      \n
    1. Download the Microsoft .NET Framework Repair Tool<\/a>.<\/span><\/li>\n
    2. Select “NetFxRepairTool.exe<\/strong>” if prompted to choose a download.<\/span><\/li>\n
    3. After the download completes, open NetFxRepairTool.exe<\/strong>.<\/span><\/li>\n
    4. You will need to accept Microsoft’s license agreements.<\/span><\/li>\n
    5. The tool will suggest possible fixes. Click “Next<\/strong>” to apply them.<\/span><\/li>\n
    6. Continue following the prompts until the issue appears to be resolved.<\/span><\/li>\n
    7. When done, click the “Finish<\/strong>” button.<\/span><\/li>\n<\/ol>\n
      Tip:<\/strong> For full documentation, please see <\/span>Microsoft’s article <\/a>or <\/span>blog post<\/a>.<\/span><\/p>\n
      Retry the program to see if this repaired the issue. If it did not, or you received an error, proceed to Solution 2.<\/span><\/p>\n
      Solution 2: Uninstalling .NET<\/span><\/h4>\n
      If the repair function did not fix the issue, Microsoft recommends reinstalling .NET Framework. It is recommended to start with the highest version currently installed and work your way backward to .NET Framework 1.x.<\/span><\/p>\n
      Step 1<\/span><\/h6>\n