{"id":8741,"date":"2019-09-23T14:15:09","date_gmt":"2019-09-23T18:15:09","guid":{"rendered":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collector-professional\/callbacks"},"modified":"2019-10-07T15:55:59","modified_gmt":"2019-10-07T19:55:59","slug":"callbacks","status":"publish","type":"docs","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collector-professional\/callbacks","title":{"rendered":"Callbacks"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9113\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbackbutton.jpg\" alt=\"\" width=\"196\" height=\"50\" \/><\/p>\n<p>Callbacks are reminders.\u00a0 These reminders are set by the collector to &#8220;call someone back&#8221; &#8230;.hence the name callbacks.\u00a0 This button doesn&#8217;t pull up a que like some other buttons in our system but rather it displays a seperate panel along the bottom of your screen that shows our entire call back system.<\/p>\n<p>When you click this button you will see a screen like below.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9115\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbacks1.jpg\" alt=\"\" width=\"1018\" height=\"365\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbacks1.jpg 1018w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbacks1-300x108.jpg 300w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbacks1-768x275.jpg 768w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbacks1-600x215.jpg 600w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Add Callback<\/strong><\/span><\/p>\n<p>When you click the Add Callback button you will create a callback reminder for the account you are currently on.\u00a0 You will see a screen like below.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9126\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback2.jpg\" alt=\"\" width=\"383\" height=\"351\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback2.jpg 383w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback2-300x275.jpg 300w\" sizes=\"(max-width: 383px) 100vw, 383px\" \/><\/p>\n<p>Here we set the callback for 3pm on October 2, 2019.\u00a0 Clicking OK will add the callback to the system.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9127\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback3.jpg\" alt=\"\" width=\"1020\" height=\"366\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback3.jpg 1020w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback3-300x108.jpg 300w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback3-768x276.jpg 768w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callback3-600x215.jpg 600w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>There are a few ways for collectors to view scheduled popups.\u00a0 The first is if the collector has a callback scheduled for the same day and he logs in he will see a screen like below.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9468\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/popup1.jpg\" alt=\"\" width=\"683\" height=\"316\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/popup1.jpg 683w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/popup1-300x139.jpg 300w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/popup1-600x278.jpg 600w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/p>\n<p>Then a collector can also click the Today&#8217;s Callbacks button and see the callbacks due for that day.<\/p>\n<p>When a collector gets a callback notification it will look like the screen below.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-9469\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbackpopup.jpg\" alt=\"\" width=\"313\" height=\"210\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbackpopup.jpg 313w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2019\/09\/callbackpopup-300x201.jpg 300w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"parent":7293,"menu_order":7,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/8741"}],"collection":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/comments?post=8741"}],"version-history":[{"count":0,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/8741\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/7293"}],"next":[{"title":"Promises","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collector-professional\/promises","href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/8742"}],"prev":[{"title":"Search","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collector-professional\/search","href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/8740"}],"wp:attachment":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/media?parent=8741"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=8741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}