{"id":17193,"date":"2022-08-27T14:11:58","date_gmt":"2022-08-27T18:11:58","guid":{"rendered":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collections-max-update-utility\/phone-scrubber"},"modified":"2022-08-27T14:40:26","modified_gmt":"2022-08-27T18:40:26","slug":"phone-scrubber","status":"publish","type":"docs","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collections-max-update-utility\/phone-scrubber","title":{"rendered":"Phone Scrubber"},"content":{"rendered":"

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The phone scrubber utility will remove invalid or wrong phone numbers from your Collections MAX database.\u00a0 This is usually done after running a dialer campaign and the dialer exports out a bad numbers list.\u00a0 The format of the list must be csv AND it MUST have a top header row that is named for the column.\u00a0 If the list exported is a text file you can paste it into Microsoft Excel and then convert it to csv.\u00a0 Just maker sure the top row has a name in the column for it to work.<\/p>\n

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The Open CSV file button opens the csv file that has the list of invalid phone numbers that you want to remove.<\/p>\n

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The Refresh button simply resets the screen to it’s original blank settings.<\/p>\n

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This drop down allows you to select the column that has the phone numbers you want to remove.\u00a0 It can do this one column at a time.<\/p>\n

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Collections MAX keeps track of the number of times that a particular number has been asked to be removed.\u00a0 You will probably want to set this at 5 or higher because sometimes a dialer might incorrectly mark the phone number.\u00a0 After the number of times specified the phone number will be removed.<\/p>\n

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If this is checked the Utility will not completely remove the phone number from the system.\u00a0 It will leave it in the Phone Log and update it’s status to Batch Removed.<\/p>\n

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Clicking this button starts the utility.\u00a0 If any errors are encountered they will be displayed in the Errors box.<\/p>\n

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 <\/p>\n","protected":false},"featured_media":0,"parent":1659,"menu_order":20,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/17193"}],"collection":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/comments?post=17193"}],"version-history":[{"count":0,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/17193\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/1659"}],"prev":[{"title":"State Licensing Tool","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/collections-max-update-utility\/state-licensing-tool","href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/2576"}],"wp:attachment":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/media?parent=17193"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=17193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}