{"id":1642,"date":"2018-06-18T15:29:22","date_gmt":"2018-06-18T19:29:22","guid":{"rendered":"https:\/\/www.collectionsmax.com\/index.php\/docs\/screenpop-web-service\/usage"},"modified":"2021-09-14T15:31:44","modified_gmt":"2021-09-14T19:31:44","slug":"usage","status":"publish","type":"docs","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/screenpop-web-service\/usage","title":{"rendered":"Usage"},"content":{"rendered":"<p><span style=\"color: #000000;\">There are two modes that the screenpop webservice supports&#8230;&#8230;Regular Mode and Auto Mode.<\/span><\/p>\n<p><span style=\"color: #000000;\">These modes are selected when you activate the screen pop webservice in the <a style=\"color: #000000;\" href=\"https:\/\/www.collectionsmax.com\/index.php\/docs\/screenpop-web-service\/activation\">Activation<\/a> screen.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><strong>For Regular mode:<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">In Regular mode the collector does not need to click on the screen pop button in Collections MAX Professional prior to placing a call via the dialer like in Auto mode.\u00a0 Instead the collector clicks on the screenpop button AFTER a call has been connected via the dialer to bring up the account that the collector is currently on the phone with.<\/span><\/p>\n<p><span style=\"color: #000000;\">The collector does not need to click the screenpop button every time a call has been connected.\u00a0 In this mode the collector only clicks the screenpop button when the collector needs to bring up the account that the dialer just connected to.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1620\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/activation4.png\" alt=\"\" width=\"1009\" height=\"754\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/activation4.png 1009w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/activation4-300x224.png 300w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/activation4-768x574.png 768w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/activation4-600x448.png 600w\" sizes=\"(max-width: 1009px) 100vw, 1009px\" \/><\/p>\n<p><span style=\"color: #000000;\">The collector will see the below popup and the last connected call the webservice received will automatically be shown on screen in Collections MAX Professional.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1646\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage2.png\" alt=\"\" width=\"368\" height=\"159\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage2.png 368w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage2-300x130.png 300w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><strong>For Auto Mode:<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">In Auto mode the collector needs to click the screenpop button PRIOR to starting the predictive dialer.\u00a0 When a call has been connected by the dialer the software itself will pop the account.<\/span><\/p>\n<p><span style=\"color: #000000;\">There is a one minute timeout on this version of the screenpop for the collector to place the call via the dialer to reduce the load on our servers.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1644\" src=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage1.png\" alt=\"\" width=\"378\" height=\"198\" srcset=\"https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage1.png 378w, https:\/\/www.collectionsmax.com\/wp-content\/uploads\/2018\/06\/usage1-300x157.png 300w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":0,"parent":1399,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/1642"}],"collection":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/comments?post=1642"}],"version-history":[{"count":0,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/1642\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/1399"}],"prev":[{"title":"TMAX Dialer Configuration","link":"https:\/\/www.collectionsmax.com\/index.php\/docs\/screenpop-web-service\/tmax-dialer-configuration","href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/docs\/1631"}],"wp:attachment":[{"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/media?parent=1642"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.collectionsmax.com\/index.php\/wp-json\/wp\/v2\/doc_tag?post=1642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}