reset-admin-password

QuestionsCategory: Troubleshootingreset-admin-password
Gordon Davis-Thompson asked 2 years ago

I have to reset the administrator password to Collections MAX... I have root but not the Red administrator password. What am I missing,  I tried workbench and saw a user name admin and reset it but that didn’t work.. Gordon 

1 Answers
support Staff answered 2 years ago

The Administrator password is found in Collections MAX Administrator under Utilities / High Level Passwords.
 
If you are locked out of the program and cannot get back into it please follow the instructions below…..
 
Here is a quick video url.
 
https://www.useloom.com/share/30ed0b4c353947d6bfa7d06476463280
 
 
Here is a link to MySQL Administrator.
 
Please note you need to extract the contents of the mysqladministrator.zip file before you can install it.  (right click extract all usually works)
 
https://s3.amazonaws.com/CollectionsMAXDownloads/products/collectionsmax/mysqladministrator.zip

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