license-delete-utility

QuestionsCategory: Troubleshootinglicense-delete-utility
Jeff asked 2 years ago

Is there a way to Delete A License from an old computer that still is running XP with the Delete Utility Tool ?? Or is it a lost cause?  I found a couple machines that have licenses but still have XP as an operating system.  Any help would be greatly appreciated.

1 Answers
support Staff answered 2 years ago

It is most likely a lost cause.
Reason being is that encryption protocols have changed greatly since Windows XP and these new protocols are required for the license delete utility to communicate with our servers.  And the version of the software needs to be at least version 3 for the utility to even find the license key.
You should be able to run the utility on those computers to at least view the license key (if at least version 3) so they can be revoked in your license manager at collectionsmaxlicenses.com.

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