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The Decca Software
Company offers free support for the "Collections
MAX" Debt Collection Software.
Please note that in order to keep our support services free we DO NOT support MySQL (the database) that Collections MAX uses. MySQL is owned and
supported by the Oracle Corporation.
If you need help with the MySQL server
such as resetting the root password,
configuring the server, moving databases from
one server to another, troubleshooting network
issues, performance tuning, installation, data
backups.....etc, you will need to purchase a MySQL
Standard Edition or Enterprise Edition License
from Oracle at http://www.mysql.com/products/ and get support from
the Oracle
Corporation for your MySQL server.
We also cannot help
you troubleshoot your network problems and you may
need to hire an experienced network
professional if you need help with your network.
Any questions that are training related such as "How do I import accounts?" is not a function of support to answer. You may need to purchase additional training from us or review our online documentation in order to resolve those issues. Training is not included
in the purchase price of the software.
Any tickets submitted or any emails received without
regard to the above policy will simply be deleted
without notice. |