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| | |-+  Is it possible to update the email associated with CollectionsMaxLicenses.com?
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Author Topic: Is it possible to update the email associated with CollectionsMaxLicenses.com?  (Read 61 times)
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« on: January 25, 2018, 06:41:26 AM »

I had originally registered with a personal email address for a single key years before I opened my agency. Now 7 years later, I'm still using an antiquated personal gmail account to login and I'd like to fix this just purely for the lack of professionalism associated with the (unused) personal email address. I have since accumulated 30 or so licenses and it seems a bit ridiculous to be stuck like this.
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« Reply #1 on: January 25, 2018, 06:54:16 AM »

Yes it can be done....however it will be a bit of a pain to do.

These are the steps you need to take.

1.  Log into your license manager and in the downloads section download the Collections MAX Professional License Delete Utility.

2.  Run it on a computer that has CMAX Pro installed on it.  Make sure CMAX Pro isn't running.  We will call this computer1.

3.  Copy your license key that is displayed so you can paste it back on the next step.

4.  Start Collections MAX Pro.  It will prompt for an activation key.  This time click on the Create Account button on the activation screen and create a new account.

5.  Paste in your activation key and your new account info (email address and password) and reactivate,

Now that you did that to computer 1......all you need to do is run the license delete utility on the other computers, copy the activation key, start pro again and paste the key and put in your new account info (you don't create another account...use same info from step 4)

The keys will automatically be moved to the new account when they get reactivated.
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